Returns & Exchanges
At kin. Birmingham, we want you to love your home as much as we do, which is why we offer a 30-day return window for all unused items in their original packaging. Please note that bespoke furniture and select apothecary items are final sale to ensure the highest standards of quality and hygiene.
Initiate Your Return
Email our Birmingham studio with your order number and reason for return to receive a pre-paid shipping label and return authorization.
Pack with Care
Carefully place the items in their original box with all protective padding to ensure they arrive back at our warehouse safely.
Ship It Back
Attach the provided shipping label to your parcel and drop it off at any authorized courier location within 7 days of receiving your label.
Receive Your Refund
Once our team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing